Privacy Policy

Information we collect

When you use Streamcord, we may collect the following information about you:

• Information you provide. This information is stored securely in our databases.
  • Your Discord account username and servers you're in
  • Notifications, Live Role, and Schedules configurations
  • Your IP address and browser user agent when you log into the dashboard
  • Any forms or surveys you fill out, including the Streamcord Partner application
• Optional information from third-party services, if you authorize Streamcord to access these accounts.
  • Your Twitch account username, and a list of users that are subscribed to you
  • Your Patreon account username, email, and full legal name
• Anonymous analytics through server-side software such as Datadog and internal error reporting tools, and browser tools such as Hotjar and Google Analytics. This aggregated information may be shared with business partners or other third parties.
  • To opt out of Hotjar data collection, visit https://www.hotjar.com/privacy/do-not-track/
  • To opt out of Google Analytics data collection, visit https://support.google.com/analytics/answer/181881
• Cookies to keep you logged in to the dashboard. Cookies are also used by Carbon Ads, Hotjar, Google Ads, and Google Analytics in order to collect and retain information.

"Do Not Track" requests

Our systems do not respond to Do Not Track requests, and will operate in accordance with this Privacy Policy regardless.

Users under the age of 13

Streamcord's services are only to be used by users of the legal required age in your country. In the United States, this age is 13 years old. We do not knowingly collect personal information from children under the age of 13. In countries where the age of consent to process data is older than 13 years, you must be of the required age to use Streamcord.

Data retention and processing

Streamcord is based in the United States, and data is collected and processed on our servers in Germany.

Personal information is only retained as long as necessary. To get rid of data, we may delete or anonymize it, however it may persist in electronic backups.

Rights to your data

Individuals in California, the European Economic Area, Canada, Costa Rica and some other jurisdictions outside the United States have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways.

• How can I access data you have about me?

To view all data that Streamcord has collected, go to the dashboard (https://dash.streamcord.io) and visit Account > Privacy Settings. When you click the "Request data" button, you will be prompted to download a file that contains all information in Javascript Object Notation (JSON) format.

• How do I correct, update, amend, or delete the personal data you have about me?

You may delete your account data from the "Account > Privacy Settings > Delete Account".

In addition, you can email [email protected] with an explanation of what data you would like to have updated or deleted.

• How do I object or restrict the manner in which Streamcord processes my personal data?

You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate. Please email us at [email protected] for any concerns.